Accessibility for All

In 2005, Ontario passed a new law - Accessibility for Ontarians with a Disability Act (AODA). There are five standards under the AODA:

  1. Customer Service
  2. Transportation
  3. Information/Communication
  4. Employment
  5. Design of Public Space

These standards address barriers that affect people with the full range of disabilities, including: physical, vision, hearing, sensory, mental health, developmental and learning.

In compliance with these standards, Owl has documented its policy, practices and procedures with respect to providing accessible customer service, information and communications, employment and transportation.  These documents are based on four principles:

  1. Independence: 
    All individuals, including those with disabilities, shall be able to access goods and services, to the greatest extent possible, free from assistance 
  2. Dignity:
    All individuals, including those with disabilities, will be treated with respect and worthiness 
  3. Integration:
    People with disabilities are allowed to fully benefit from the same services, in the same place and in the same or similar way as other individuals.  Alternative measures might be necessary because a person with a disability requires it or because another option cannot be provided at the time.  If Owl is unable to remove a barrier to accessibility, we will consider what else can be done to provide goods and services to people with disabilities 
  4. Equal Opportunity:
    All individuals, including those with disabilities, will have the same chances and options in the way they obtain and benefit from the goods or services provided


Policies and Procedures:

Accessible Customer Service

Integrated Accessibility Standard re: General Principles, Information & Communication, Transportation

Integrated Accessiblity Standard  re Employment

In addition, Owl has created a Multi-year Accessibility Plan. We welcome feedback from Owl families, volunteers, employees and the general public, particularly those with disabilities to help us improve this plan.

Feedback Process:

Should an individual wish to provide feedback to Owl on the provision of goods and services for persons with disabilities, feedback can be provided in the following manner:

  • In person at the administrative office located at 10 Washburn Drive, Unit 2, Kitchener, ON N2R 1S2
  • In person, with the Supervisor at each of the child care centres
  • By telephone, at 519-894-0581 ext. 102
  • By email, via the general inquiries email address at
  • By mail: 10 Washburn Drive, Unit 2, Kitchener, ON N2R 1S2

You may also complete and submit the Accessible Service Delivery Feedback form 


Website Accessibility

Owl's website is compliance to WCAG 2.0 Level A.

Forms on this website are in Adobe PDF or Microsoft Word format. Alternate formats and/or with communication supports are available upon request. Contact for assistance.


Compliance Reporting

View the complete report: 2017 Accessibility Compliance Report

Get In Touch

At Owl, one of our guiding principles is to conduct our business in a manner that fosters and promotes effective 2-way communication between all stakeholder groups.

Looking for information? Have a question or suggestion?

Members, potential members who are looking for child care, suppliers, and others are encouraged to use our Contact Us form below.

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