Summer Camp FAQ

Kids who completed JK to age 12

How might the coronavirus/COVID-19 affect the 2021 summer camp program?

While we plan for the best case scenario, we are also prepared for the worst. In 2020, some camp weeks had to be cancelled due to COVID-19. When we re-opened, we had to run our camp program at a capacity of 8 rather then our usual 26 children and all field trips were cancelled. Despite this, many children still enjoyed a fun-filled camp experience in a safe environment.

For the 2021 camp season, the senior leadership team and board of directors will continue to monitor the COVID-19 situation in our communities and make decisions that support the health and safety of children, families and our employees.

If our centres must close due to COVID19, and camp programs are unable to run, camp deposits and fees will be refunded. Such a decision would be confirmed in  June.

2021 interim cancellation policy due to COVID-19:

  • Cancellation requests must be provided in writing with 30-day’s notice prior to the start of the camp week in which you wish to cancel. Such requests will be eligible for a full refund of any deposits and/or fees paid to date.

  • Cancellations received with 15 to 29 day’s written notice will be refunded minus a $50 cancellation fee per week, per child. 

  • No refunds will be issued with less than 15-day’s notice. 

  • If child care centres remain closed due to COVID-19 and camp programs are unable to run, camp deposits and fees will be refunded. If camp programs are operating, the above cancellation deadlines will apply.

Standard Camp Cancellation Policy

  • Requests for cancellation / withdrawal must be submitted to the centre in writing by April 30, 2021. If received on or before this date, any payments for that week will be fully refunded.

  • Refund requests received between May 1 and May 31, 2021 will be subject to a $50 cancellation fee per child, per week.

  • NO CANCELLATIONS OR REFUNDS will be issued after May 31, 2021: YOU ARE RESPONSIBLE FOR 100% OF THE WEEKLY CAMP FEE, regardless of our ability to fill your spot.

  • Per our official Payment Policy, credits are not issued for missed days due to illness, injury, vacation or other conflicts or for unforeseen centre closures (e.g., natural disasters).